CUSTOMER SERVICE HOURS
Monday – Friday: 9am – 6pm EST
Customer Service for Ollari.com is predominately email based. Please allow up to 1 business day for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.
Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to firstname.lastname@example.org. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at email@example.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at firstname.lastname@example.org to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense. Note: Ollari.com does not take responsibility for damaged items purchased through third party retailers.
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
Ollari.com accepts the following payment methods:
- Credit cards: Visa, MasterCard, Discover, American Express
- Store credit (for registered customers who are logged in)
Ollari.com accepts returns on domestic orders within 14 days of the order date. International orders are final sale and cannot be returned. We do not offer exchanges. Merchandise may be returned for a refund to the original form of payment or to store credit in accordance with our returns policies. You can then place a new order.
Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, Ollari.com reserves the right to deny refund if the merchandise does not meet policy requirements.
Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees. We do not accept and will not process international returns.
Return requests must be submitted within 14 days of the purchase date, and return shipments must arrive within 14 days of RMA creation for the package to be accepted. To request a return, please email us at info@Ollari.com for further details on how to proceed with the return process.
All orders will be refunded to the original form of payment, unless store credit is requested.
RETURNS ON FINAL SALE/DISCOUNTED ITEMS
Any items noted as Final Sale cannot be returned. If you return an order that was placed at a discounted price, you will be refunded the amount that was paid at the time of purchase. Ollari.com will not re-issue a promotional code for a discounted order that has been returned.
We do not refund shipping charges for packages that are refused by customers. All returns must have existing RMAs, with the RMA number enclosed inside the package. Any returns received at the warehouse without corresponding RMA numbers are subject to potential delays/refusal.
Orders placed before 1pm EST are typically shipped out the same business day. Any orders placed after1pm EST will be shipped the following business day (this includes orders with expedited shipping). Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact UPS or Customer Service if you would like to add a required signature to your delivery.
DOMESTIC SHIPPING METHODS
- UPS Ground: delivers 1-5 business days after processing.
- UPS 3 Day Select: delivers 3 business days after processing.
- UPS Next Day Air: delivers the next business day after processing.
Important: all orders placed after 1pm EST will be shipped the following business day; this includes orders with expedited shipping. We do not currently offer Saturday delivery.
ORDERS SHIPPED TO NEW YORK CITY AND SURROUNDING AREAS
UPS Ground typically delivers to NYC and surrounding areas within 1 business day. Contact UPS or customer service if you would like a shipping estimate.
INTERNATIONAL SHIPPING METHODS
- UPS Worldwide Saver: delivers 1-3 business days after processing.
- UPS Worldwide Expedited: delivers 2-5 business days after processing.
- UPS Standard (Canada and Mexico only): delivers 2-5 business days after processing.
ORDERS SHIPPED TO CANADA
Please note that import and associated fees will be due upon or after delivery, and all sales are final. Please reference International Shipping Terms and Conditions for more information.
INTERNATIONAL SHIPPING TERMS AND CONDITIONS
Ollari.com ships to most international destinations. Please note that international orders are final sale and cannot be returned for any reason.
Free shipping for orders over $350 does not apply to international orders.
Any orders designated for shipment to countries outside of the U.S. are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country (“Import Fees”).The recipient of the package is the Importer of Record in the destination country, and will be responsible for payment of any associated fees at the time of delivery. We are not able to estimate these fees in advance.
Import Fees may include the following charges:
- Duties: the amount charged by the country for an individual item
- Freight: transportation costs incurred by the carrier
- Insurance: the amount for insuring the package
- Taxes: the Value Added Tax (VAT) charged by the country
- Brokerage: the amount charged by the broker to clear customs
- Disbursement: the amount the carrier charges to disburse the costs to the country
- Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)
If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.
For shipping inquiries on international orders, please call FedEx International at 1-800-247-4747. You may also contact us at info@Ollari.com.